Save operating time
Replace fragmented social tasks with a repeatable workflow your team can keep using.
Community managers & customer-facing teams
Social Engagement
Build relationships with your audience
Manage all your social conversations in one unified inbox. Respond faster, build better relationships, and never let a message fall through the cracks.
3x
Faster response times
100%
Message visibility
85%
Customer satisfaction boost
Reduce avoidable risk
Use clear ownership, approvals, and account organization to avoid publishing mistakes.
Make results visible
Turn social activity into performance context your team and stakeholders can understand.
What this fixes
The common friction points this Social Maze setup is designed to remove.
😰
Messages falling through the cracks
You check Instagram, then Facebook, then X — and still miss comments. Customers feel ignored. Reputation suffers.
🐌
Slow response times hurt your brand
Customers expect replies within hours. Switching between platforms manually makes fast response impossible at scale.
🔀
No system for your team
Multiple people responding to the same comments. No visibility into who said what. No way to track performance.
How Social Maze helps
A practical setup for the way this team or use case actually works.
One inbox for every platform
Every comment, DM, mention, and reply flows into a single smart inbox. Triage, respond, and close — without switching apps.
AI drafts replies for you
Our AI reads every incoming message and drafts a contextually appropriate, on-brand response. Review and send in one click.
Team inbox with assignments
Route messages to the right person automatically. Track response times and ensure no message goes unanswered.
Included in this setup
The core capabilities we recommend for social engagement workflows.
Unified social inbox
Smart filters & labels
Saved reply templates
Team assignments & routing
SLA tracking & alerts
Sentiment analysis
Internal notes
Mobile push notifications
Recommended plan
A starting point based on the account volume, collaboration needs, and reporting workflow this solution usually requires.
Growth
Compare pricing“Our average response time went from 18 hours to under 2 hours. Our community has never been more engaged and our support team actually enjoys the work now.”
PP
Priya Patel
Community Manager, TechStart Inc.
3x Faster response times
Build the right Social Engagement setup.
Tell us about your channels, team, approval needs, and reporting workflow. We will help map the cleanest Social Maze setup.