Less manual work
Reduce repeated social operations and keep teams focused on useful decisions.
Social Maze feature
Engagement
Never miss a conversation
Manage every comment, DM, and mention from all your social platforms in one unified inbox. Respond faster, build better relationships, and never let a message fall through the cracks.
3x
Faster response times
100%
Message visibility
85%
Customer satisfaction increase
Clear guardrails
Keep content, approvals, and handoffs organized before anything reaches your audience.
Measurable output
Connect daily work to outcomes your team can review and improve.
Everything in Engagement
The detail that matters, without turning your workspace into another source of noise.
Unified Social Inbox
Every comment, DM, mention, and reply from every platform flows into one smart inbox. No more platform-switching.
Smart Filters & Labels
Automatically categorize messages by sentiment, urgency, or topic. Use labels and filters to keep your inbox organized.
Team Assignments
Route messages to the right team member automatically. Set SLA rules and track response times across your team.
Saved Reply Templates
Build a library of on-brand response templates. Fill in variables for personalization and respond to FAQs in seconds.
AI Reply Suggestions
Our AI drafts contextually relevant reply suggestions based on message content and your brand voice. Review and send in one click.
Real-time Notifications
Get instant alerts for urgent messages, negative sentiment, or keywords you're tracking. Never miss what matters.
How Engagement fits into your workflow.
Set up the workflow once, then keep planning, review, publishing, and reporting moving through a predictable process.
01
Connect all accounts
Link your Facebook, Instagram, X, LinkedIn, TikTok and more. Every incoming message is pulled into your inbox automatically.
02
Set up your team
Invite team members, define roles, and create routing rules so the right message lands with the right person.
03
Build your template library
Create saved replies for your most common questions and responses. Save hours every week with one-click replies.
04
Engage at scale
Respond to every message, track your team's response times, and watch customer satisfaction scores climb.
Operational impact
What teams usually improve after adopting this workflow.
Faster average response times68%
Messages resolved without escalation84%
Customer satisfaction improvement85%
Full feature set
Unified social inbox
Comments, DMs & mentions
Smart filters & labels
Team inbox assignments
SLA tracking & alerts
Saved reply templates
AI reply suggestions
Sentiment analysis
Internal team notes
Message history & context
Bulk actions
Mobile push notifications
“We were drowning in DMs and comments before Social Maze. Now our response time is under 2 hours across all platforms and our community growth has been incredible.”
PP
Priya Patel
Community Manager, TechStart Inc.
2hr avg response time
Works well with
Combine related Social Maze workflows for a more complete social operation.
Build the right Engagement workflow.
Tell us about your channels, team, and publishing process. We will help map the cleanest setup for Social Maze.