Less manual work
Reduce repeated social operations and keep teams focused on useful decisions.
Social Maze feature
Reviews
Manage your reputation, everywhere
Monitor, respond to, and analyze reviews from Google, Facebook, Yelp, and more in one central hub. Turn every review into a trust signal — and a customer into a loyal advocate.
4.9★
Avg customer rating
2x
More reviews generated
48hr
Response time reduction
Clear guardrails
Keep content, approvals, and handoffs organized before anything reaches your audience.
Measurable output
Connect daily work to outcomes your team can review and improve.
Everything in Reviews
The detail that matters, without turning your workspace into another source of noise.
Unified Review Dashboard
See all reviews from Google, Facebook, Yelp, TripAdvisor, and more in one dashboard. Never miss a new review.
AI Response Suggestions
Our AI generates on-brand, personalized response drafts for every review — positive or negative. Edit and publish in seconds.
Instant Review Alerts
Get notified the moment a new review comes in. Set alerts for specific star ratings so you can respond to negatives fast.
Review Analytics
Track your average rating over time, review volume trends, sentiment breakdown, and response rate across all platforms.
Team Assignment
Route reviews to the right team member based on location, platform, or rating. Track who responded and when.
Review Generation
Send branded review request campaigns to happy customers via email or SMS. Grow your 5-star review count automatically.
How Reviews fits into your workflow.
Set up the workflow once, then keep planning, review, publishing, and reporting moving through a predictable process.
01
Connect your review platforms
Link your Google Business Profile, Facebook Page, and Yelp account. We start monitoring immediately and pull in your review history.
02
Set up alerts
Configure instant notifications for new reviews, low star ratings, or keywords. Stay ahead of reputation issues.
03
Respond with AI assistance
When a review comes in, get an AI-drafted response that matches your brand voice. Review, customize, and publish in seconds.
04
Track and improve
Monitor your rating trends over time. See what customers love and what needs improvement — then act on it.
Operational impact
What teams usually improve after adopting this workflow.
Teams respond to all reviews95%
Improvement in average star rating73%
Faster review response time80%
Full feature set
Multi-platform review aggregation
Google, Facebook & Yelp monitoring
AI response generation
Response templates
Instant email & mobile alerts
Review analytics & trends
Sentiment analysis
Team response assignments
Response time tracking
Review request campaigns
White-label reports
Rating trend analysis
“We went from a 3.8 to a 4.7 star average on Google in 4 months. Social Maze helped us respond to every review and identify the patterns that were hurting our rating.”
TN
Tom Nguyen
Owner, Coastal Coffee
3.8★ → 4.7★ in 4 months
Works well with
Combine related Social Maze workflows for a more complete social operation.
Build the right Reviews workflow.
Tell us about your channels, team, and publishing process. We will help map the cleanest setup for Social Maze.